Collection Representative

Location:

Olathe, KS

Compensation:

Variable based on experience

Benefits:

Medical, Dental, and Vision Insurance
Short and Long-Term Disability
$50,000 Employer-Paid Life Insurance Plan
Matching 401K
Paid Time Off

Supervision Received:

This position will operate under the direct supervision of the Collection Supervisor and Operations Manager.

Duties:

Always deliver a consistent and professional level of service
Achieve set revenue targets and call quality standards
Advise and influence customers on the payment options for debt recovery, negotiate payment arrangement and settlement solutions
Handle each call promptly and in the correct manner, updating account records accordingly
Input customer related data accurately and efficiently
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified
Explain the terms of contract conditions as appropriate
Manage customers who are resistant to agent contact by remaining polite, tactful, honest, and firm
Complete any administrative tasks as required for the efficient running of the call center
Always follow strict Company policies and procedures, ensuring that regulatory requirements are met
Can relate to people from a variety of different backgrounds
Be persuasive, persistent, and self-motivated
Show empathy, assertiveness, tact, and resilience
Uphold strict confidentiality of non-public, private information
Systematic documentation of all daily collection activities is required
Resolve product or service problems by clarifying the customer’s complaint and/or request
Other duties as assigned

Knowledge, Skills, and Abilities:

Strong analytical and data entry skills
Proven ability to problem solves and develop alternative solutions
Technical skills with the ability to multi-task between computer screens, balance e-mail and phones
Ability to deliver a high level of customer service to a diverse population, both internal and external
Strong interpersonal skills; including oral and written communication
Demonstrated ability to exercise judgment appropriate to the situation
Proven success in a quota bearing position
Demonstrated ability to adhere consistently to attendance and punctuality standards
Ability to work in a team environment
Seeks to exceed expectations of the company and customers
Ability to work under pressure and meet changing requirements in a fast-paced environment

Education and Experience:

High School Diploma or GED

Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony, technology, and experience working in a call center is helpful
Sales experience helpful

Physical Demands:

This position requires interaction with people and technology and requires the employee to sit for long periods of time in an office setting. Most of the workday requires the ability to communicate on the phone with or without reasonable accommodation. This position does not require lifting and the work is indoors, away from the elements.

MTFSA is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, MTFSA attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. MTFSA also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship

Experience:

Computer skills: 1 year (Preferred)

Ability to Commute:

Miami, OK (Preferred)

Ability to Relocate:

Miami, OK: Relocated before starting work (Preferred)

Work Location:

In person

MTFSA