· Provide exceptional customer service skills and provide detailed knowledge of insurance, self-pay billing, follow-up regarding contract funds agreements.

· Create and submit claims and follow up with insurance payer on unpaid, rejected or denied claims.

· Post electronic Remittance Advice (ERA’s) and other forms of payments.

· Ensure all levels of insurance follow-up are completed for all claims and pre-certifications.

· Be mindful of patient confidentiality and maintain strict HIPAA compliance.

· Assist team members as needed and billing manager as needed.

· Assist with provider credentialing, licensing and contracts for insurance companies and providers.

· Assist internal staff in answering questions about billing.

· Assist Billing Manager with contracts and credentialing.

· Ability to analyze claims to identify trends.

· Review all new patient data to assure that insurance is correctly entered into software and maintaining eligibility.

· Knowledge of medical coding systems, including ICD-10, CPT and HCPCS coding.

· Assist in ensuring compliance with federal, state, and local regulations, in addition to grant funding agencies and individual program certifying agencies (CARF, ODMHSAS, OHCA, SAMHSA, IHS, etc.).

· Adhere to and implements policies, procedures and protocols related to billing.

· Other duties as assigned.