General Definition:

Receptionist is given the responsibility of presenting a good first impression of the child support program. Attends to visitors and deals with inquiries on the phone and face-to-face. Supplies information regarding the organization to the public, clients and customers.

Supervision Received:

Work is performed under the general direction of the Child Support Services Director.

Supervision Exercised:

No supervision is performed unless at the discretion and/or under the direction of the Child Support Services Director.

Examples of Duties:


Answer telephone, direct caller to destination and record name, time of call, nature of business and person called upon.

• Provide program information to callers and visitors.

• Greet people entering office.

• Direct persons to correct destination.

• Deal with queries from the public and customers.

• Ensure knowledge of staff movements in and out of the organization.

• General administrative and clerical support.

• Prepare letters, memos, correspondence, reports, and other program-related documents.

• Collect, sort, and distribute mail and deliveries.

• Schedule appointments.

• Maintain appointment diary either manually or electronically.

• Assist with organizing meetings.

• Tidy and maintain the reception area.

• May perform program-mandated functions, including but not limited to: customer & community outreach, quality assurances & program improvement, training and other functions as requested by the Director.

• Maintain confidentiality.

• Perform other job-related duties as required and assigned.

Physical Demands:

High volume workload with pressure situations. Lift equipment and packages up to 10 lbs. Some travel will be required to attend staff meetings and conferences.

Knowledge, Skills, and abilities:

Customer Focused: Directed toward meeting or exceeding customer expectations. Communication Skills: Ability to utilize good oral and written techniques to effectively express program knowledge. The candidate must possess strong verbal, written, interpersonal, and negotiation skills. Candidate must be customer service oriented. Problem Solving Ability: Ability to analyze and organize assignments, make a series of alternatives and then a recommendation. Multi-tasking Ability: the ability to oversee, coordinate and/or accomplish several tasks in different stages. Candidate must have the ability to pay attention to detail. Self-Motivated: The candidate must possess the ability to develop, implement, coordinate, and follow an assignment through without prompting. Team Player: Effectively interact with team members to achieve program objectives.

Education and experience:

High School Diploma or GED is required. Must have knowledge of computers and Microsoft Office software and applications.

Licenses and Certificates:

Must have dependable transportation; possess a valid driver’s license and be insurable. Candidate must submit to a background investigation and drug testing.

Position will remain open until filled.

Native American preference will be observed in all hiring practices. The Modoc Nation is an Equal Opportunity Employer.

Modoc Nation