Greet & assist all clients, potential clients, & guests of MNBH in a positive & professional manner.
Answer & properly route phone calls to the appropriate staff and / or program. Direct flow & functions of clients.
Check Medicaid daily for every client on the schedule, communicate coverage changes to billing department.
Schedule clients for billing department consult if additional coverage is needed / if client requires assistance with SoonerCare application.
Provide data & information to Business Department as requested / needed.
Screen callers for program eligibility & complete initial referral form, established client in EMR as appropriate. Track initial referral forms for all callers.
Schedule intake assessments, create consents packet for new clients, & assist client with completion prior to intake appointment.
Obtain client photograph along with copies of client ID, social security card, CDIB / tribal enrollment card, insurance cards, etc. & ensure records are up to date. Upload to EMR programs. When collecting insurance cards, verify policy holder, if not client obtain info – Name, DOB, SS #, & relationship to client.
Collect, track & scan group sign-in log sheets to SharePoint for all programs.
Ensure complete client records by auditing, scanning, & uploading all required documentation into the EMR system. Secure PHI & maintain client confidentiality.
Assist with managing client appointments as needed & document absences.
Manage & modify providers schedules as per directives.
Schedule medical appointments as per directives.
Make reminder calls for medical appointments the day before scheduled.
Develop annual intake packets and treatment plan update / addendum forms.
Alert L/BHP or Youth Service Coordinator when client arrives to facility.
Alert necessary supervisor to any medical / clinical client emergency. Initiate / complete incident report.
Assist clients with inquiries & provide referrals & community resources as needed.
Take payments & develop & provide receipts as necessary & appropriate.
Obtain confidentiality assurance signatures on sign-in page for all visitors (including contractors & etc.).
Complete release of information (ROI’s) & track expiration dates for renewal.
Scan, e-mail, & fax documents. Route incoming faxes to appropriate staff & upload client records to EMR.
Create documents & place on appropriate letterhead.
Check mail daily.
Maintain vehicle schedules.
Keep track of all debit / credit cards.
Check in Amazon orders, reconcile with list, & route to appropriate department.
All other duties as assigned.
Ability to Relocate:
Miami, OK: Relocate before starting work (required)
